• Photo of canal boat marina in Stourport

Accessibility Statement

Accessibility statement for Visit Worcestershire

This accessibility statement applies to https://www.visitworcestershir...

This website is run by Worcestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Access text alternatives for most non-text content

• Change the presentation of most content

• Navigate most of the site using only a keyboard

• Easily navigate, find content and determine where you are on the site

• Use different input modalities beyond a keyboard

• Read and understand text content

We have written the website text so that it is as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible. We have undertaken an accessibility audit as part of the website design and build, and have listed the areas of the website which are not currently fully accessible:

• Text appears to be a heading but is not always a heading element.

• Adjacent links sometimes go to the same URL.

• A <noscript> element is present.

Work to remedy these are ongoing.

Feedback and Contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email: visitworcestershire@worcestershire.gov.uk

• Call: 01905 846299

We will consider all requests receive and get back to you in 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: visitworcestershire@worcestershire.gov.uk

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Some of our offices and libraries have audio induction loops. You may wish to check whether a loop is available before your visit, please see the contact us page or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Visit Worcestershire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status


This website is partially compliant with this standard due to the following non-compliances:

• 1.4.3 - Some content has a low contrast ratio (We have introduced an accessibility toggle to remedy this issue, when toggled on the contract ratios change).

• 1.3.1 – Info and Relationships –some of the form controls do not have labels, this fails WCAG 21 Success Criterion and our developers are looking to correct this problem by January 2023.

• 1.4.5 Images of Text –occurrences of images of text on the website exisit, these relate to use of our logo and wider Visit Worcestershire branding which is exempt under the clause.

• 1.1.1 Non Text Content –some occasions of non text content exist, but these are designed not to be seen by the user e.g. thee use of blank space to create an aesthetic effect. Putting alternative text on such items just distracts people using screen readers from the content on the page and as such, we will not be amending this fault.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

• Our site links to some PDFs and documents hosted by other organisations on their own site, while we work to make these as accessible as possible this may not always be possible as we do not control the original documents. Any new PDFs or Word documents we publish on our own website will meet accessibility standards.

Live video

• We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 31st October 2022. It was last reviewed on 1st November 2022.

This website was last tested on 28 October 2022. The test was carried out by DestinationCore using the WAVE web accessibility evaluation tool. We selected a sample of pages that covered each of the templates and features present within our site.

A secondary audit was conducted by Worcestershire County Council on the 28 October 2022 using ‘Site Improve’. The accessibility will be reviewed annually from this date, or when large design amends takes place.